Delivery Terms

Delivery Terms
Last updated: September 18, 2026 

General Provisions
These Delivery Terms ("Delivery Terms") explain how the Goods purchased on the Elixaris website ("Website") are delivered, what timeframes and costs may apply, and what to do if an issue arises with the delivery.
The Seller of the Goods is [full legal name of the entity, registration details, and address] ("Elixaris", "Seller", or "we").
These Delivery Terms apply to Orders placed by consumers (individuals) through the Website for their personal use of the Goods. Information regarding available delivery methods, their costs, and estimated timeframes is displayed during the checkout process. 

Where and How We Deliver the Goods
Delivery is only available to those countries and for those Goods that can be selected during the checkout process on the Website. Delivery availability may vary depending on the Goods and the destination country.
The specific carrier and available delivery methods are indicated during checkout. For delivery within Ukraine, Nova Poshta is the priority carrier; delivery via Ukrposhta is also available. For international delivery, depending on the country, Nova Poshta (if its services are available in the respective country), DHL, FedEx, and other carriers available at checkout may be used. 

Delivery Cost and Timeframes
The delivery cost is paid by you separately and is determined in accordance with the carrier's tariffs, destination country, weight, volume of the Order, and the selected delivery method. Free delivery may be available for certain Orders above a specified amount – the current terms are displayed on the Website or during checkout.
For Goods in stock, the estimated processing and dispatch time to the carrier is 1–2 business days from the moment the payment is confirmed. Orders placed on weekends or public holidays will begin processing on the next business day. The specified Order processing time does not include the delivery time by the carrier.
For custom-made Goods or pre-orders, the processing and/or supply timeframe is communicated individually prior to Order confirmation.
The delivery timeframe is communicated before the Order is confirmed and is an estimate. It may be affected by weekends and public holidays, customs clearance, seasonal peak loads, carrier restrictions, weather conditions, or other circumstances beyond the control of Elixaris. If we become aware of a significant delay, we will notify you using the contact details provided in the Order. 

Shipping and Tracking
After the Order is handed over to the carrier, you will receive a dispatch notification and, if such option is supported by the carrier, a tracking number or link.
Please verify the correctness and completeness of the delivery details before confirming the Order. If you need to change the address or contact details after placing the Order, please contact us as soon as possible. We will make changes if the Order has not yet been handed over to the carrier. Once the Order is handed over to the carrier, the ability to modify the details depends on the rules and technical capabilities of the respective carrier. 

International Delivery, Duties, and Taxes
For international Orders, unless otherwise specified during checkout, import duties, import VAT, and other charges upon import of the Goods are paid by you. Such charges are not included in the price of the Goods or the delivery cost.
For certain countries or delivery methods, Elixaris may offer an option where the relevant taxes and customs charges are included in the total cost of the Order. The terms applicable to a specific Order are displayed prior to its confirmation.
You are responsible for providing the information and documents that may be required for customs clearance, as well as for complying with the import regulations of the destination country.
If you refuse to pay the due customs charges or to accept the shipment, and it is returned to the sender, you are obliged to reimburse the actual and documented expenses for delivery, return of the shipment, and customs clearance, provided that information about the possibility of such expenses was brought to your attention before placing the Order. Elixaris has the right to deduct the amount of such expenses from the funds to be refunded to you for the respective Goods, to the extent permitted by applicable law. 

Special Transportation Conditions
Certain Goods may require special transportation or storage conditions. Information regarding such conditions is specified on the page of the respective Goods and communicated to you prior to placing the Order.
For temperature-sensitive Goods, special packaging, a thermal box, cooling elements, or other means to maintain the required temperature regime may be used. If the proper delivery regime cannot be ensured for a certain country, region, or period, delivery of such Goods will not be carried out during the respective period or to the respective country or region.
If the special transportation conditions are breached by the carrier before you actually receive the Goods, and as a result, the Goods are damaged or become unfit for use, the provisions of the "Damaged, Incomplete, or Incorrect Goods" section of these Delivery Terms shall apply.
After receiving the Goods, you must comply with the storage conditions specified on the packaging or in the accompanying information. Elixaris is not liable for the deterioration of the Goods caused by the breach of such conditions after their receipt. 

Damaged, Incomplete, or Incorrect Goods
The risk of accidental loss or damage to the Goods passes to you from the moment you or a person designated by you actually receive the Order.
Upon receipt, we recommend checking the external condition of the packaging and the completeness of the Order. If you notice visible damage, a shortage, or receive the wrong Goods, please notify us within 48 hours of receipt and attach photos of the contents of the package and the packaging.
If it is confirmed that the Order is missing Goods, we will, at your choice, complete the Order at our expense or refund the cost of the missing Goods. If the incorrect Goods were sent, their return is organized at the expense of Elixaris.
Issues regarding damaged, unfit, or other problematic Goods are also governed by our Return Policy. 

Undelivered or Lost Package
If the shipment is not delivered within the expected timeframe, check the status using the tracking number or contact us at [consumer customer contact email]. We will help check the status of the shipment with the carrier.
If the carrier confirms the loss or damage of the shipment before you receive it, we will offer a re-shipment of the Goods or a refund depending on the circumstances of the Order and applicable rules. 

Pre-orders
For Goods available for pre-order, the estimated delivery timeframe is communicated prior to Order confirmation. If the Goods have not arrived within the stated timeframe, extended by 14 calendar days, you have the right to cancel the pre-order. In this case, we will refund the pre-payment made in full within 14 calendar days from the date of your request or our notification of the inability to deliver, without any deductions. 

How to Contact Us
If you have any questions regarding delivery or Order status, please write to us at [consumer customer contact email]. We will review the request within 3 business days and notify you of the next steps.