Return and Refund Policy for Ukraine

Return and Refund Policy for Ukraine
Last updated: September 18, 2026 

General Provisions
These Return and Refund Policy ("Return Policy") explain when Goods can be returned or replaced and how refunds are processed for purchases made on the Elixaris website ("Website").
The Seller of the Goods is [full legal name of the entity, registration details, and address] ("Elixaris", "we", "us", "our", "Seller").
These Return Terms apply to purchases made by consumers (individuals) for their personal use of the Goods. 

When Goods Can Be Returned or Replaced
Goods that are dietary supplements or other food products of good quality, purchased in Ukraine, are non-refundable and non-exchangeable.
If the Goods are damaged, unfit for consumption, expired, or if you received the incorrect Goods that you did not order, please contact us – we will help you arrange a replacement or a refund. 

How to Arrange a Return of Goods
To return Goods of unsatisfactory quality or incorrectly sent items, please follow these steps:
Write to us at [consumer customer contact email].
State your Order number and the reason for the return.
Attach available photos or other information that will help us verify your request.
Pack the Goods properly.
If the return is due to an error by Elixaris, unsatisfactory quality, or damage to the Goods, the return shipping expenses shall be borne by the seller.
In other cases, the return expenses shall be borne by you, unless otherwise agreed with the seller. 

If an Issue Arises with the Goods
Write to us at [consumer customer contact email] and state your Order number. In case of visible damage, please contact us within 48 hours after receipt so that we can promptly document the issue.
If possible, please attach photos of the Goods, packaging, and the shipping label to your request. If we require additional information, we will notify you separately.
We review requests within 3 business days after receiving all the information necessary for verification.
If the Goods need to be returned, we will provide instructions. If the issue arose due to damage, unsatisfactory quality, or our error, the return shipping expenses shall be borne by the seller. In certain cases, returning the Goods is not required – we will notify you of this in our response. 

Refunds
Funds are refunded using the same payment method that was used to make the purchase, unless otherwise agreed with you or provided by the rules of the payment provider.
Funds are refunded within 7 calendar days. After we issue the refund, the actual time it takes for the funds to be credited depends on the bank or payment provider. 

Pre-orders and Regular Delivery
If Goods ordered via pre-order cannot be supplied within the communicated timeframe, you have the right to cancel the pre-order. In this case, we will refund the pre-payment made in full within 14 calendar days from the date of your request or our notification of the inability to supply, without any deductions.
The next delivery within a subscription or regular delivery plan can be canceled or paused before the Order is handed over for processing. After that, the general rules of these Return Terms shall apply. 

How to Contact Us
If you have any questions regarding your Order, replacement of Goods, or a refund, please write to us at [consumer customer contact email]. We will review your request within 3 business days and notify you of the next steps.